Ribenio strictly follows the ‘No Refund’ policy. Personalized items cannot be returned or exchanged in any situation. However, an exchange may be allowed in exceptional cases. The exchange policy will only be applicable if the order has been processed via Credit Card or Online Bank Transfer. If you are not satisfied with your purchase, we will exchange the item upon your request. To be eligible for an exchange, the following conditions must be met:
- proof of purchase is required (order number or invoice);
- the items must not have been personalized;
- our Customer Support team must be notified by the customer about any such complaint within 3 days of receiving the parcel;
- items must be unused, tags intact, and in their original Ribenio packaging;
- in exchange, if you choose an item with a lesser value, the differential amount will not be refunded. If you go for an item with a greater value, you will have to pay the differential amount; and
- items purchased from our retail store cannot be sent to us for exchange through courier. These items can be exchanged at our retail stores only.
The complaint must be raised within 3 working days after receiving the parcel along with the invoice via call or email. After reviewing the request, our Customer Support team will take around one week to process your claim.